FAQ

Questions or comments? Email us: hello@commonheir.com

Products/Ingredient Integrity

What exactly does “clean” mean?

At Common Heir, we formulate with intention and with the safety of both your beautiful faces and our beautiful planet in mind. This means, we carefully curate each ingredient in our formulations to be efficacious, good for all, and sourced and manufactured with respect for the environment.

You won’t find any of the “big bads” in our formulations, take a peek at our restricted list.

  • Silicones
  • PEGs
  • Phthalates
  • Parabens or Japanese Honeysuckle (naturally occurring parabens)
  • Mineral Oil
  • Synthetic Fragrance
  • Animal by-products
  • Non-RSPO palm or coconut derived ingredients
  • Ethanolamines (DEA/ TEA/MEA/ETA)
  • EDTAs
  • BHA (Butylated Hydroxyanisole)/BHT (Butylated Hydroxytoluene)
  • SLS/SLES (Sulfates)
  • Formaldehyde
  • Hydroquinone
  • Petrolatum/Paraffin and/or PAH (Polyaromatic Hydrocarbon) presence
  • Triclosan, Triclocarban
  • Heavy Metals
  • Pesticides
  • Nanoparticles (<100m)
  • Talc
  • Benzene, Benzoic Acid
  • Perfluorinated compound (PFASs or PFCs)
  • Aluminium-based ingredients
  • Ammonium Laureth Sulfate
Are your products “all-natural”?

At Common Heir we don’t believe in greenwashing, the practice used to make products appear environmentally friendly or “all-natural” for public perception. We will never employ vague language like “all-natural” when describing our products. Our ingredients are naturally-derived (i.e. plant-based and found naturally occurring in well… nature, such as marshmallow root) and of clean origin (take isoamyl laurate, for example).

Most clean and natural ingredients undergo various processes to make these materials suitable for cosmetic use. Can you slice open a sugar beet and voila, have isoamyl laurate at your fingertips? Nope, but the material is derived from, you guessed it — sugar beet.

Are your products non-toxic/safe?

Yes, we formulate with you and the planet in mind always. At Common Heir, we define toxic as any ingredients known to be harmful to the human body, and those that are known toxins/pollutants to our waterways, airways, and environment. We avoid materials that are carcinogenic, known hormone disruptors, and those that are banned by the EU and FDA.

Do a deep dive into our commitment to clean here.

Are your products vegan, gluten-free, or soy-free?

Our formulas do not contain any animal by-products and are certified cruelty-free by Leaping Bunny. The Vitamin C Serum does contain a small amount of soy and could potentially contain trace amounts of gluten.

Our Vitamin E oil, with it’s excellent stability boost to the formula as well as extra antioxidant protection for your skin, is suspended in soy with a soy concentration in the Vitamin C Serum at ⩽ 0.001%.

Our silicone replacement, isoamyl laurate, can potentially include trace amounts of wheat and barley from the extraction process to ready the material for cosmetic use.

Is the Vitamin C Serum safe for everyday use? Morning or night?

Absolutely! Our gentle yet effective form of Vitamin C makes it ideal for everyday use. We recommend using it once a day, morning or night, for optimal results. We also highly recommend that you also use SPF as part of your routine when using any form of Vitamin C for added protection. Participants in our clinical study report visible improvement in skin tone and texture in as little as 4 weeks with daily use, and it's also great for brightening maintenance!

Does Vitamin C play well with others?

While she’s gentle, she is potent and you should avoid layering with AHAs and BHAs when using the serum. Not to worry, you can still use those products, just in your nighttime routine instead. Bonus: Fans of the serum (and 98% of our clinical study participants) say it layers like a dream underneath makeup.

How long until I see results?

Users saw visible improvement in skin tone, texture, and a smoother complexion within 4 weeks given daily use. Check out more about our results here.

Is the Vitamin C serum suitable for all skin types?
Yes! We wanted a universal formula that offered brightening for all. We also opted for THD (tetrahexyldecyl ascorbate) over traditional L-ascorbic acid (traditional form of Vitamin C in skincare) so that the formula would be gentle yet still have maintain maximum efficacy, because no one actually wants to experience the burning and stinging that can come with L-ascorbic acid. THD is also stable and known to penetrate the skin at a deeper level than L-ascorbic acid; in return, offering all the skin benefits without the same stability and limited lifespan concerns.
What certifications do you have?
  • Leaping Bunny Certified as cruelty-free
  • All palm- and/or coconut-derived ingredients are RSPO- (Roundtable of Sustainable Palm Oil) certified
  • Our capsules are tested to be readily biodegradable by OECD 301F standards
What do I do with empty capsules?

Our favorite method of disposal is to melt them in hot water. Place empty capsules in a heat-safe vessel (glass jars work great for this) and add enough boiling water to fully submerge them. Wait 15-20 minutes and it’s safe to pour down the sink.

For those of us able to compost, our capsules are compostable.

In the event the capsule does end up in your trash, don’t stress. They are readily biodegradable (which means they break down quickly, and not over centuries) and will not degrade into micro-plastics. Your plastic-free skincare experience, delivered.

Where are Common Heir products made?

Our world-first capsules are manufactured in Korea and packaged and distributed in the US.

Domestic Shipping

Is shipping free?
Yes, we offer free standard ground shipping through USPS.
Where do you ship?
We ship within the United States. We are currently not available internationally at this time, but hope to expand our mission soon.
When will you ship internationally?
We hope to be able to do so in the future.
How can I track my order?
Automatic tracking updates will be sent to the email used at checkout! Please note — be sure to check your spam folders as sometimes things can get lost in there. If you've created an account, you can also login here to track the status of your orders.

For other updates or questions, reach out to us at hello@commonheir.com.

Do you offer expedited shipping?
No, we are not able to accommodate expedited shipping at this time. All shipping timelines are communicated during checkout before placing an order. We want to be as thoughtful about our carbon impact as we can, and things like expedited shipping can contribute larger carbon emissions than our selected shipping option. With any other questions, be sure to email us at hello@commonheir.com.

Returns & Exchanges

What is your refund policy?

We want you to love Common Heir products. If you don’t, that's OK. If within 30-days of delivery you decide Common Heir is not right for you, please send us your order number and email used at checkout to hello@commonheir.com and we will start the refund process.

WHAT IS YOUR RETURN POLICY?

Sometimes a product doesn't suit you, but works for others. Unfortunately, we do not have the capacity to accept returns at this time. The reality is that online returns in the United States generate about 5 billion pounds of waste per year and about 15 million metric tons of carbon dioxide per year. We take this very seriously at Common Heir. In addition, returning products poses a hygienic issue due to the nature of skincare products.

We ask that you gift your Common Heir product to a friend or family member as part of our refund procedure. Please include your order number and email used at checkout when you reach out to us at hello@commonheir.com.

We encourage you to reach out if you have any questions. We'll do our best to make things right for you and the planet.

What do I do if my order arrived damaged?

We take pride in our approach to reimaging the best product experience while being planet-mindful. We want you to be completely satisfied with your purchase and are happy to take care of any issues you may have. We ask that you please get in touch within 30 days if you have ordered a product that has arrived damaged, or within 60 days if your order is lost in transit, as case-by-case exceptions can be made.

If you have received a damaged product, we ask that you contact us at hello@commonheir.com with the following information:

  • Order Number
  • Full Name
  • Explanation of Damage/Defect
  • Photos of Damage/Defect

    Our team will follow up with you within 3 business days with next steps from there! Please note — damaged orders are no longer eligible for refunds or replacements after 30 days. All product replacement eligibility will be determined at the discretion of Common Heir.