FAQ
Questions or comments? Email us: hello@commonheir.com
Products/Ingredient Integrity
At Common Heir, we formulate with intention and with the safety of both your beautiful faces and our beautiful planet in mind. This means, we carefully curate each ingredient in our formulations to be efficacious, good for all, and sourced and manufactured with respect for the environment.
You won’t find any of the “big bads” in our formulations, take a peek at our restricted list.
- Silicones
- PEGs
- Phthalates
- Parabens or Japanese Honeysuckle (naturally occurring parabens)
- Mineral Oil
- Synthetic Fragrance
- Animal by-products
- Non-RSPO palm or coconut derived ingredients
- Ethanolamines (DEA/ TEA/MEA/ETA)
- EDTAs
- BHA (Butylated Hydroxyanisole)/BHT (Butylated Hydroxytoluene)
- SLS/SLES (Sulfates)
- Formaldehyde
- Hydroquinone
- Petrolatum/Paraffin and/or PAH (Polyaromatic Hydrocarbon) presence
- Triclosan, Triclocarban
- Heavy Metals
- Pesticides
- Nanoparticles (<100m)
- Talc
- Benzene, Benzoic Acid
- Perfluorinated compound (PFASs or PFCs)
- Aluminium-based ingredients
- Ammonium Laureth Sulfate
At Common Heir we don’t believe in greenwashing, the practice used to make products appear environmentally friendly or “all-natural” for public perception. We will never employ vague language like “all-natural” when describing our products. Our ingredients are naturally-derived (i.e. plant-based and found naturally occurring in well… nature, such as marshmallow root) and of clean origin (take isoamyl laurate, for example).
Most clean and natural ingredients undergo various processes to make these materials suitable for cosmetic use. Can you slice open a sugar beet and voila, have isoamyl laurate at your fingertips? Nope, but the material is derived from, you guessed it — sugar beet.
Yes, we formulate with you and the planet in mind always. At Common Heir, we define toxic as any ingredients known to be harmful to the human body, and those that are known toxins/pollutants to our waterways, airways, and environment. We avoid materials that are carcinogenic, known hormone disruptors, and those that are banned by the EU and FDA.
Do a deep dive into our commitment to clean here.
Our formulas do not contain any animal by-products and are certified cruelty-free by Leaping Bunny. The Vitamin C Serum does contain a small amount of soy and could potentially contain trace amounts of gluten.
Our Vitamin E oil, with it’s excellent stability boost to the formula as well as extra antioxidant protection for your skin, is suspended in soy with a soy concentration in the Vitamin C Serum at ⩽ 0.001%.
Our silicone replacement, isoamyl laurate, can potentially include trace amounts of wheat and barley from the extraction process to ready the material for cosmetic use.
Absolutely! Our gentle yet effective form of Vitamin C makes it ideal for everyday use. We recommend using it once a day, morning or night, for optimal results. We also highly recommend that you also use SPF as part of your routine when using any form of Vitamin C for added protection. Participants in our clinical study report visible improvement in skin tone and texture in as little as 4 weeks with daily use, and it's also great for brightening maintenance!
While she’s gentle, she is potent and you should avoid layering with AHAs and BHAs when using the serum. Not to worry, you can still use those products, just in your nighttime routine instead. Bonus: Fans of the serum (and 98% of our clinical study participants) say it layers like a dream underneath makeup.
Users saw visible improvement in skin tone, texture, and a smoother complexion within 4 weeks given daily use. Check out more about our results here.
- Leaping Bunny Certified as cruelty-free
- All palm- and/or coconut-derived ingredients are RSPO- (Roundtable of Sustainable Palm Oil) certified
- Our capsules are tested to be readily biodegradable by OECD 301F standards
Our favorite method of disposal is to melt them in hot water. Place empty capsules in a heat-safe vessel (glass jars work great for this) and add enough boiling water to fully submerge them. Wait 15-20 minutes and it’s safe to pour down the sink.
For those of us able to compost, our capsules are compostable.
In the event the capsule does end up in your trash, don’t stress. They are readily biodegradable (which means they break down quickly, and not over centuries) and will not degrade into micro-plastics. Your plastic-free skincare experience, delivered.
Our world-first capsules are manufactured in Korea and packaged and distributed in the US.
Domestic Shipping
For other updates or questions, reach out to us at hello@commonheir.com.
Returns & Exchanges
We want you to love Common Heir products. If you don’t, that's OK. If within 30-days of delivery you decide Common Heir is not right for you, please send us your order number and email used at checkout to hello@commonheir.com and we will start the refund process.
Sometimes a product doesn't suit you, but works for others. Unfortunately, we do not have the capacity to accept returns at this time. The reality is that online returns in the United States generate about 5 billion pounds of waste per year and about 15 million metric tons of carbon dioxide per year. We take this very seriously at Common Heir. In addition, returning products poses a hygienic issue due to the nature of skincare products.
We ask that you gift your Common Heir product to a friend or family member as part of our refund procedure. Please include your order number and email used at checkout when you reach out to us at hello@commonheir.com.
We encourage you to reach out if you have any questions. We'll do our best to make things right for you and the planet.
We take pride in our approach to reimaging the best product experience while being planet-mindful. We want you to be completely satisfied with your purchase and are happy to take care of any issues you may have. We ask that you please get in touch within 30 days if you have ordered a product that has arrived damaged, or within 60 days if your order is lost in transit, as case-by-case exceptions can be made.
If you have received a damaged product, we ask that you contact us at hello@commonheir.com with the following information:
Our team will follow up with you within 3 business days with next steps from there! Please note — damaged orders are no longer eligible for refunds or replacements after 30 days. All product replacement eligibility will be determined at the discretion of Common Heir.